Résumé
EDUCATION
Rochester Institute of Technology – B.S. Information Technology (2013)
Other Areas of Interest: Spanish, Japanese, Esperanto, International Relations, Roman History, Kendo
SKILLS
- COMPTIA A+ Certified IT Technician, SonicWall Certified Systems Engineer
- Experience with Nagios, Prtg (closed-source MRTG), Cacti, RRDTool
- Support Ticketing System Design and Implementation (Bugzilla, Salesforce, OTRS, RT, OSTicket)
- Database Administration (MySQL, MS Server, PostgreSQL)
- Desktop, Server, and Network Troubleshooting
- Employee and Customer Training
- User Interface Design
- Telephony Engineering and QA (interfacing with major telco’s, SIP, POTS)
- Web Design (HTML5, CSS3, JavaScript, PHP)
- CMS Experience (Wordpress, Drupal, Joomla, TextPattern, ExpressionEngine)
- Adobe Photoshop and InDesign
- Logic Pro
EXPERIENCE
IT Consultant CA and NY
Self Employed May 2008 – Present
- Troubleshooted and maintained small business networks
- Set up and supported Mac, Linux, and Windows
- Trained businesses and home users
Level III Systems Engineer Rochester, NY
Kriterium, LLC [Contract] March 2010 – May 2010
- Redesigned internal documentation
- Provided technology management for medium businesses (1000+ locations)
Systems Administrator Rochester, NY
RIT Center for Computational Relativity and Gravitation Dec. 2009 – May 2010
- Troubleshooted LAMP server issues
- Migrated webserver from Drupal 5.x to Drupal 6.x
- Maintained webserver, backup servers, ssh server, and staff fileserver
Technical Support Lead Oakland, CA
MaestroConference.com [Contract] March 2009 – Nov. 2009
- Lead technical support for a web 2.0 audio conferencing application
- Assisted development team with UI design and bugtesting
- Designed support workflow, incorporating LiveChat and Salesforce
Tier 1 Technical Support Rochester, NY
Eastman Kodak Company [Contract] Nov. 2008 – Jan. 2009
- Call center environment
- Troubleshooted Kodak products
- Researched solutions to client problems
Tier 3 Technical Support San Ramon, CA
Fast-Teks, Inc. March 2008 – Aug. 2008
- On-call technical support and hardware/software installation
- Subcontracted by Dell Computers for installation and troubleshooting
- Educated customers about Linux
Shift Supervisor / IT Manager San Ramon, CA
Country Club Cleaners July 2006 – Jan. 2008
- Senior employee, in charge of two stores and 11 delivery routes
- Systems administrator for network of 20 computers
- Security hardware
- CITRIX hosted applications troubleshooting and support
(Previous work experience available on request)
